Stop guessing. Start knowing.
At ev@lue360, we offer a professional mystery shopping service for all kinds of businesses: restaurants, shops, hotels, clinics… Get detailed assessments, identify what isn’t working, and improve your customers’ experience.
Find out what’s really going on in your business when you’re not looking!
Do you want to improve your customer service but don’t know how? Are you wondering which details are slipping through the cracks and affecting your sales? Do you want to know exactly how your customers perceive you at every touchpoint?
At ev@lue360, we turn uncertainty into actionable data and mediocrity into excellence.
With our professional Mystery Shopping service, we send expert, trained assessors who experience your customers’ journey first-hand: from the initial greeting to the farewell, including the cleanliness of the premises, product knowledge, waiting times, cross-selling skills… everything that really matters.
You get:
Detailed, objective reports backed by evidence.
Clear identification of strengths you should build on and weaknesses that are costing you money.
Comparisons between shops, shifts, staff or branches.
Specific recommendations for training, motivating and aligning your team.
Real and measurable improvement in customer satisfaction and your financial results.
Benefits for your business
Find out how our assessments and reports can transform your business.
Continuous improvement
Greater satisfaction
Trained staff
Competitive advantage
Sectors we work with
With a focus on customer service, we analyse and improve the customer experience from start to finish in order to increase customer satisfaction. This includes everything from the appearance of the premises and the way staff interact with customers to the quality of the products.
Hospitality
Retail
Health
Acommodation
Airlines
Others
What people say about us
“Professional mystery shoppers with excellent hotel evaluations. Their insights increased our customer satisfaction scores.”
Michael Thompson
Hotel "The corner", London
" Outstanding attention to detail and fast reporting. Helped improve our restaurant’s guest experience significantly."
Emily Carter
Cactus Restaurant
★★★★★
★★★★★
★★★★★
“Accurate and discreet service. Their clinic assessment highlighted key improvements for patient care.”
Sarah Mitchell
Local clinic
Contact us today
Ready to see your business in a whole new light? Request your free, no-obligation assessment now and discover the first insight that will transform the way you manage the customer experience.